Support

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Keloïs paies particular attention to technical support as it is essential for a company to face persons and not only maintenance procedures.

Keloïs supports all his products and solutions with two kinds of support :

  • Curative support to solve immediate issues

  • Pro-active support to avoid known problems to appear again

No matter if your solution is in-sourced or out-sourced, Keloïs will take action to quickly solve issues. Most of the operations are done remotely without employee's intervention.

Remote access :

Keloïs can handle any incident thanks to the Teamviewer module dedicated to a secure remote access.