Keloïs paies particular attention to technical support as it is essential for a company to face persons and not only maintenance procedures.
Keloïs supports all his products and solutions with two kinds of support :
Curative support to solve immediate issues
Pro-active support to avoid known problems to appear again
No matter if your solution is in-sourced or out-sourced, Keloïs will take action to quickly solve issues. Most of the operations are done remotely without employee's intervention.
Remote access :
Keloïs can handle any incident thanks to the Teamviewer module dedicated to a secure remote access.