A company working in the legal area heavily uses for its daily activities the telephones (to call customers as well as to be called)
Initial Situation
The situation audited by Keloïs was the following :
The 2 locations owned numeris lines with a local PABX center on each location
The problems were the following :
The 2 PABX were dis-joined (no internal call between locations)
Call transfer was complex and not used
No real voice-mail
Issue with concurrent calls
Phone calls invoices were significant (more than 300 € per location)
Solution supplied by Keloïs
After doing a telephone audit for this company, Keloïs recommended the following architecture :
Install an out-sourced Kphone solution
"Migrate" the existing customer numbers to new provider
Program the telephone strategy wished by customer
With this new architecture, the customer has the following benefits :
The 2 locations are seen as only one switchboard phone center
External calls are routed to 1 or several phones according to the number called
Implementation of many classical phone call features
Each employee has his own phone number and his own voice-mail
Creation of collaborative voice-mails
Invoices don't exceed more than 100 € per location !!!
With this new architecture, phone costs were significantly decreased and quality and ergonomic work are better than before. The other advantage is if a location needs to be relocated in an another area, nothing needs to be done ... just connect phones to the network and location is ready to call or to be called.